When returning an item, please take all precautions to make sure that you protect the item especially those packed in plastic & glass bottles.
Items that are damaged in transit (except for previously damaged items) will have to be reviewed for qualification of Refunds / Replacements.
Here are some guidelines to help you get your products to us safely & securely.
A. Cushion wrap (e.g bubble wrap or cardboard) all glass & plastic bottles before placing them in to the box / flier for safe transport.
B. Protect the top and bottom securely, when shipping any bottles.
C. If the box is too big for the product, please use old newspaper, shredded paper, or soft material to cushion it to prevent it bouncing around in the box
D. Please make sure all caps are securely fastened
E. Avoid using boxes over 50cm x 50cm x 50cm; oversize charges may apply for boxes larger than that.