List of Local Online Competitors

  • www.watsons.com.my
  • www.guardian.com.my
  • www.estore.caring2u.com
  • www.shopee.com.my (Preferred Sellers / Shopee Mall stores only)
  • www.lazada.com.my (LazMall stores / Sellers with more than 90% Positive Ratings only)

Exclusions List

  1. Pricing due to 

  • Typographical errors,
  • Coupon offers
  • Promotional codes
  • Credit card offers
  • Gift card offers
  • Service offers
  • Bundled offers
  • Free items
  • Rebates 
  • Mail-in offers. 

2. Competitor offers include service prices (delivery and packing charges), pre-order offers, trade-in offers, and special daily or hourly sales. 
3. Discounts applied at Checkout (E.g: Coupon/Voucher Codes). 
4. Auction prices or those requiring memberships 
5. Minimum quantity purchase, listed as clearance, close out, liquidation, special hour/flash/limited quantity or other special event offers 
6. Damaged, used, or refurbished items 
7. Price errors by competitors 
8. In-store prices

List of Local Online Competitors

  • www.watsons.com.my
  • www.guardian.com.my
  • www.estore.caring2u.com
  • www.shopee.com.my (Preferred Sellers / Shopee Mall stores only)
  • www.lazada.com.my (LazMall stores / Sellers with more than 90% Positive Ratings only)

Exclusions List

  1. Pricing due to 

  • Typographical errors,
  • Coupon offers
  • Promotional codes
  • Credit card offers
  • Gift card offers
  • Service offers
  • Bundled offers
  • Free items
  • Rebates 
  • Mail-in offers. 

2. Competitor offers include service prices (delivery and packing charges), pre-order offers, trade-in offers, and special daily or hourly sales. 
3. Discounts applied at Checkout (E.g: Coupon/Voucher Codes). 
4. Auction prices or those requiring memberships 
5. Minimum quantity purchase, listed as clearance, close out, liquidation, special hour/flash/limited quantity or other special event offers 
6. Damaged, used, or refurbished items 
7. Price errors by competitors 
8. In-store prices

Koyara - Health Marketplace Malaysia

Koyara is committed to providing the Best Prices for you Everyday, on Everything

How Does Price Matching Work?

Koyara - Health Marketplace Malaysia

Before Making a Purchase

Found a lower price from a competing online retailer on an identical, 

in-stock product? Let us know and we'll match it.


Koyara - Health Marketplace Malaysia

After Making a Purchase

If you discovered that there was a lower price on another website within 7 days of purchase, show us the listed product and we’ll refund you 100% of the difference in form of a time-limit Gift Card.


What Qualifies Price Matching?

Your product may be eligible for price matching if it is:  

Koyara - Health Marketplace Malaysia

Identical to the 

competitor's product

The product must be a matching brand, product name and model to qualify.


Koyara - Health Marketplace Malaysia

Immediately available at a qualifying local online competitor

The product must be available, in stock and listed in our local online competitors. 

Koyara - Health Marketplace Malaysia

Not shown on our exclusions 

list

Exclusions apply including special daily or hourly sales, and items for sale.

Price Matching Examples

Price match will include Shipping, Packing and Delivery costs incurred by Competitor



Example 1

Pricing of the item that you want to purchase

Store X - RM30 (Shipping is RM10 for RM100 and below) 

Koyara - RM50 (Shipping is free for RM50 and above) 


Result: We will give you RM10 in Store Credits.



Example 2

Pricing of the item that you want to purchase

Store X - RM40 (Shipping is RM10 for RM100 and below) 

Koyara - RM50 (Shipping is free for RM50 and above) 


Result: Request will not be approved as both of the values are equivalent. 

How to Price Match

After reviewing the above criteria, follow the simple steps below.

Koyara - Health Marketplace Malaysia

Find a Qualifying Product

Make sure the product you would like to match is identical in Brand, Size, Variant and Model.

Koyara - Health Marketplace Malaysia

Chat to Request a Price Match

Price match can be done via Email , Whatsapp, Phone Call , or Live Chat .Please be prepared to direct our Associate to the ad or website that is displaying the current lower price you would like to match.

Koyara - Health Marketplace Malaysia

Verification

Our Associate will verify the price from our competitor. Once approved we will give you a Custom Discount code which you can use upon checkout.

FAQ (FREQUENTLY ASKED QUESTIONS)


What is Koyara's Price Match policy?

  • Koyara will match the price of a qualifying item if the local online competitor has an identical immediately available product and all other price match criterias are met. 
  • Price Matches can also be done within 7 days of your date of purchase.  
  • All successful Pre-Purchase Matches will be given in the form of a time-limit Discount Code. 
  • All successful Post-Purchase Matches will be given in the form of a time-limit Gift card.

How do I request a price match?

  • Price match can be done via Email , Whatsapp, Phone Call , or Live Chat .Show the proof of the competitor’s current advertisement or website address, showing the offer’s end date and any terms and conditions.

  • A Koyara team member will verify the lower price and availability of the product. Once your price match request is verified, we will create an offer for you to purchase the product from us at the lower price. 
  •  All final decisions are at Koyara’s discretion.

Who are Koyara Local Online Competitors?

  • www.watsons.com.my 
  • www.guardian.com.my 
  • www.estore.caring2u.com 
  • www.shopee.com.my (Preferred Sellers / Shopee Mall stores only) 
  • www.lazada.com.my (LazMall stores / Sellers with more than 90% Positive Ratings only)

How do I show "proof" of price?

The best way to show proof of price is to show us the competitor's current ad or notify us of the website address of the designated local online competitor. We then will check the website address to verify the lower price and availability of the item.

What are the Price Match Guarantee exclusions?

  1. Pricing due to 

  • Typographical errors
  • Coupon offers 
  • Promotional codes 
  • Credit card offers 
  • Gift card offers 
  • Service offers 
  • Bundled offers 
  • Free items 
  • Rebates 
  • Mail-in offers

2. Competitor offers include service prices (delivery and packing charges), pre-order offers, trade-in offers, and special daily or hourly sales. 
3. Discounts applied at Checkout (E.g: Coupon/Voucher Codes). 
4. Auction prices or those requiring memberships 
5. Minimum quantity purchase, listed as clearance, close out, liquidation, special hour/flash/limited quantity or other special event offers 
6. Damaged, used, or refurbished items 
7. Price errors by competitors
8. In-store prices

Does Koyara match the price if it results in a price being below Koyara's cost on a product?

Yes, we will as long as the price match requested is on an identical immediately available product and does not meet any of Price Match Guarantee exclusions. Click above answer to find out the list of exclusions.

What if the competitor does not have the item in stock or has limited quantities of the product?

Sometimes a qualifying competitor will advertise a product in ads and on its website as having limited quantities in stock. If the item is out of stock on a competitor’s site, it is not eligible for price matching. However, if Koyara has a product that is advertised as out of stock, it will still be eligible for price matching depending on the availability of the next restock.

How does the Price Match Guarantee apply to coupons? 

Koyara does not match competitors' coupons. Also, customers can either use a coupon or price match to a lower price, but not both. Koyara does not allow a coupon to be used on a product that has a price match