Exclusions List

  • Promotion that you want to match is available during date of purchase 
  • Clearance tagged items 
  •  Price errors 
  • Out of stock items

Exclusions List

  • Promotion that you want to match is available during date of purchase 
  • Clearance tagged items 
  •  Price errors 
  • Out of stock items

Koyara - Health Marketplace Malaysia

Never miss another promotion on Koyara again!

How Does Promotion Matching Work?

After Making a Purchase on Koyara

If you recently bought something from us and it is now listed at a lower price, let us know and we will refund  100% of the difference in store credit or ship you the promotional item (e.g free gift) based on stock availability. Valid within 7  days from date of purchase only.

What Qualifies a Promotion Match?

Your product may be eligible for Promotion Match if it is:  

Koyara - Health Marketplace Malaysia

Identical product

The product must be a matching brand, product name, variant and model to qualify.

Koyara - Health Marketplace Malaysia

Purchased from Koyara.com

Only products purchased from us are eligible for Promotion Matching. 



Koyara - Health Marketplace Malaysia

Koyara Promotions Only

We only match promotions within the 7 days after your date of purchase


How to Request for a Promotion Match?

After reviewing the above criteria, follow the simple steps below.

Koyara - Health Marketplace Malaysia

Search For Our Latest  Promotion 

Find the latest promotion of the product that you recently purchased from our site. Make sure it is identical in Brand, Size, Variant and Model. 

Koyara - Health Marketplace Malaysia

Chat to Request a Promotion Match

Contact us via Email , Whatsapp, Phone Call , or Live Chat and let us know the details of the promotion you want to match. Send us either a screenshot or live URL of the promotion.

FAQ (FREQUENTLY ASKED QUESTIONS)


What is Koyara's Promotion Match policy?

Koyara will only match the price the item if the product is identical and all other Promotion Match criterias are met. Promotion Match may be requested within 7 days of purchase only. Successful Promotion Matches will be given in the form of the promotional item (subjected to availability) or a 100% difference in the form of a time-limit Gift Card. Choice of rebate will be decided by the Koyara team member.

How do I request for a Promotion Match?

Promotion Matching can be done via Email , Whatsapp, Phone Call , or Live Chat. Please provide us with your Order Number and screenshot or link to the promotion you wish to match

Do you match Clearance promotion?

No, we do not. All items that are tagged with Clearance are not applicable for Promotion Match. 

What is excluded from Promotion Matching?

  • Items that are tagged with 'Clearance' 
  • Pricing errors 
  • Items that are out of stock
  • One-Off Promotions such as Black Friday, 11:11
  • Shipping related promotions

Do you match promotions on other websites?

No, we only match promotions on our website. However, we do match pricing from our listed online competitor. Click here to read more.

What Koyara promotions do you match?

We match Buy 1 Free 1, Percentage Discount, Bundle and other available promotions except for Clearance. 

Will Koyara bare the shipping cost for Buy 1 Free 1 Promotion Match?

No, the customer has to bare the shipping cost for any free gift that they wish to claim. Standard shipping fees apply.